Frequently Asked Questions
Everything you need to know about our premium blends and delivery.
How should I store my tea to keep it fresh?
To maintain optimal flavor and aroma, store your tea in a cool, dark place away from strong odors, moisture, and direct sunlight. Our foil-lined pouches are designed to keep your tea fresh, but an airtight tin is also an excellent option.
Are your tea bags compostable?
Yes, our standard tea bags are made from 100% cellulose fibers (wood pulp) and are compostable. They do not contain plastic or staples, making them environmentally friendly for your home compost bin.
Do you offer free shipping on orders?
We offer free standard shipping on all orders over $50 within the contiguous United States. For orders below this amount, a flat-rate shipping fee will be applied at checkout.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on the carrier's website to monitor your package's progress.
What is your return policy for food products?
Due to the nature of food products, we cannot accept returns on opened tea. However, if you receive a damaged item or the wrong product, please contact our customer service within 30 days for a replacement or refund.
Are Stash Tea products gluten-free and vegan?
The vast majority of our teas are naturally gluten-free and vegan. We clearly label any blends that contain allergens or honey. Please check the specific ingredient list on each product page for detailed information.